Workshop Objectives:

Participants will:

• Define their internal and external customers and identify their customer’s needs and expectations
• Recognize the value of their time to the organization and how they are currently using their time in both productive and non-productive ways
• Illustrate the difference between urgency and importance and classify tasks appropriately
• Create Action Plans and To Do Lists to increase focus throughout the day
• Name professional in-person, phone, written and e-mail etiquette behaviors
• Examine and practice professional and business communication behaviors
• Identify four communication styles and recognize opportunities for more effective communication in the worksite
• Identify ways that all members of the organization can work as a team to serve their customers with excellence

Workshop outcomes:

Skills learned include: assessing time wasters, prioritizing, professional etiquette, active listening, nonverbal and verbal communication, and business communication.

Through personal assessment and analysis, lecture, activities, and discussion, participants will learn how to work in a professional manner and serve their internal and external customers with excellence.