From Staff to Supervisor - Becoming a Great Manager

Learning Objectives:

Participants will:

• Define key words – communication, motivation and morale - and identify what they mean to the organization and how they are essential tools for supervisors
• Explore the principles of Strengths Based Coaching and why great managers focus on strengths
• Assess and clarify the values and strengths they have as leaders through a Performance Motivation Self-assessment
• Be able to give on-target instructions to ensure that delegation leads to success
• Identify four communication styles and recognize opportunities for motivating others and creating an effective team
• Learn how to prepare for a feedback situation and the steps of giving feedback with tact and skill
• Recognize three techniques to confronting negative behavior and coaching difficult staff in order to turn the performance problem into a performance success
• Know their Style Under Stress and formulate a plan to stay positive when the going gets rough

Outcomes:

Through personal assessment and analysis, lecture, practice, and discussion, participants will learn how to successfully move into a supervisory position through strengths based coaching, communicating effectively, managing daily performance and giving and receiving feedback.